All Products sold through the www.budcosmetics.com website (“Site”) are subject to these Terms & Conditions. By using this Site, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website. You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.
Bud Cosmetics may at any time vary or amend these Terms and Conditions by posting the amended Terms and Conditions on the Site. Any use of the Site or Services after the amendment of these Terms and Conditions is deemed acceptance of the amended Terms and Conditions by you. If you do not agree to the amended Terms and Conditions, you have the right to stop using the Site and Services.
The Customer must be over 18 years of age, and shall complete the registration process according to Bud Cosmetics requirements as stated on the Website. He/she is required to provide personal information during registration of an account on the Website or in the course of using the Services. Such information may include name, contact details and other information that is not otherwise publicly available. The Customer is required to provide Bud Cosmetics with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number.
The Customer may not transfer his/her account or account login/password to any other person.
The account password created by the Customer should be unique and kept secure. The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password. The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services. Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify Bud Cosmetics immediately.
The Customer consents to disclose all information provided to all staff, agents, representatives and servants of Bud Cosmetics, service providers and contractors, including home delivery personnel, and consents to Bud Cosmetics’s use of such information provided for the purposes of his/her use of the Site.
When the Customer registers for an account with Bud Cosmetics, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may “opt out” (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.
Your order is confirmed once you receive an order confirmation from us via email, which includes an Order Number. If, for whatever reason, we cannot process your order, we will call you on the phone number you have provided us.
If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.
Delivery Information & Charges
Delivery is free for orders S$50 and above. If your order falls below S$50, there will be a delivery charge of S$6. This fee will be added to your order at time of checkout.
We deliver to all places in Singapore, including Sentosa. All packages are delivered by our courier partners. We endeavour to have all orders dispatched within 2 working days of your payment being received. Orders placed before 11am will be processed on the same day. Orders placed after 8am on Friday, Saturday and Sunday, will be processed on next Monday.
Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.
Variation / Cancellation of Order
The Customer may vary or cancel the order up to the point in time that Bud Cosmetics has commenced processing the order and the Customer will not incur any cost in doing so. After which, Bud Cosmetics reserves the rights to impose a cancellation fee for each order cancelled.
For Products on special time and/or quantity limited promotions, any amendment of quantity ordered after submission of order is subject to stock and price availability.
Subject to the Customer’s consent, Bud Cosmetics may substitute an ordered Product with another similar Product if the initial Product ordered by the Customer is unavailable. The final purchase amount charged to the Customer will be adjusted accordingly for any price difference. However, for the avoidance of doubt, Bud Cosmetics reserves the right not to replace the unavailable Product.
If there is no prior consent from the Customer for a substitution, no substitution shall be made and a credit adjustment for the unavailable Product will be made accordingly.
Bud Cosmetics reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at Bud Cosmetics discretion and its decision shall be final.
The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’s continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.
All Products are subject to availability. In the event one or more Products in an order are unavailable, Bud Cosmetics reserves the right to proceed with the remaining order or to cancel the order and adjust the final bill accordingly. No replacement or subsequent deliveries will be made for the unavailable Product(s).
Returns and Exchange Policy
Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving Bud Cosmetics distribution centre have been checked for quality and quantity accuracy.
Bud Cosmetics will offer the customer a refund on unopened items returned to us within 14 days of receipt provided they are in their original re-saleable condition. Simply return the item(s) to Bud Cosmetics in their original condition within 14 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt of your item(s).
To return any items to Bud Cosmetics, the customer is to:
1) Inform Bud Cosmetics of the return and reason
2) Send the item(s) to Bud Cosmetics by wrapping the items securely in the same or similar protective packaging in which you received them. The item is the customer’s responsibility until it reaches Bud Cosmetics. Bud Cosmetics is not liable for lost returned parcels or if the items are damaged during delivery. We are not liable for the cost of returning any goods.
All returned goods will be examined upon receipt. For reasons of hygiene Bud Cosmetics do not offer refunds or replacements on any opened or used goods unless they are faulty. The refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods. Bud Cosmetics DO NOT ACCEPT returns from International orders.
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty.
Bud Cosmetics DO NOT ACCEPT returns from International orders.
Delivery charges or gift wrapping services are not refunded. If the order value after returning the items no longer qualifies for free shipping, delivery charges will be deducted from the refund. If the customer used a discount voucher and the order no longer qualifies, the voucher value will be deducted from the refund. If the customer received a free gift and the order no longer qualifies, the free gift must be returned or its value will be deducted from the refund.
Bud Cosmetics reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
Damaged or Wrong Items
Damages, defects, missing items or any errors must be reported within 7 working days of receipt. Bud Cosmetics will make arrangements for a replacement to be delivered to you free of charge.
All exchanges must be returned unused and in its original packaging and condition.
All exchanges must be accompanied by the original tax invoice as proof of purchase from Bud Cosmetics.
Payment for purchases on this Website is to be made via PayPal, Bank Cheque (Singapore Only) and Cash Payment at the Store. PayPal is a secure payment channel where the Customer’s financial data, such as credit card and account numbers, are never revealed to Bud Cosmetics. PayPal also employs SSL technologies and a series of security procedures to protect the Customer’s information and enable secure online shopping. By using PayPal, the Customer is also protected from any unauthorised transaction.
After the checkout process, PayPal will carry out a standard pre-authorization check on the Customer’s payment card to ensure that there are sufficient funds to fulfill the transaction. Products will not be dispatched until this pre-authorization check has been completed and payment has been received. The Customer’s card will then be debited. The Customer acknowledges that Bud Cosmetics has no control of or responsibility over PayPal or any other payment method, and hence cannot guarantee the service level of the payment method. To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with Bud Cosmetics.
The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be paid, Bud Cosmetics is entitled to invoice the Customer for such charges and all costs incurred by Bud Cosmetics.
Promotions, Voucher Codes and other Privileges and Programmes
From time to time Bud Cosmetics may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions, which can be found on the Site and are hereby incorporated by reference into these Terms and Conditions.
Promotions, contests, privileges, and programmes are only valid for the time period specified by Bud Cosmetics and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.
The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):
- Each Voucher Code is only eligible for a single use and is only valid for the time period specified by Bud Cosmetics.
- Voucher Codes may only be redeemed by purchasing certain products from Bud Cosmetics during the applicable validity period. Voucher Codes do not apply to delivery charges.
- Use of any Voucher Code must be indicated at the time of checkout, and all information required by Bud Cosmetics must be provided. No retroactive use of the Voucher Code is permitted.
- Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
- A minimum spend may be required before use of the Voucher Code is permitted.
- Voucher Codes cannot be refunded, redeemed or exchanged for cash.
- Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by Bud Cosmetics, may be purchased by you and given to others.
- No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
- Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
- Bud Cosmetics reserves the right to verify the validity of any Voucher Code and to declare null and void and charge full price for items purchased, any Voucher Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
- Bud Cosmetics reserves the right to vary or impose such other terms and conditions, as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.
- Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.
- Where you are permitted to return any product to Bud Cosmetics for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, Bud Cosmetics may charge the delivery fee and/or the full value of the order without the promotion.
Bud Cosmetics’s decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
Bud Cosmetics reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.