Bud Cosmetics will offer you a refund on unopened items returned to us within 14 days of receipt provided they are in their original re-saleable condition. Please note we DO NOT ACCEPT returns from overseas orders.
For local Singapore returns, simply send the item(s) to Bud Cosmetics in their original condition within 14 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt of your item(s).
To return any items to Bud Cosmetics, please, follow these steps:
1) Inform Bud Cosmetics of the Return
Contact us at email@example.com or Tel: +65 6733 5782 to notify us you would like to return the item(s).
2) Return Items
Send the item(s) you wish to return to Bud Cosmetics by wrapping the items securely in the same or similar protective packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by using a delivery service that insures you for the value of the goods as Bud Cosmetics is not liable for lost returned parcels or if the items are damaged during delivery. We are not liable for the cost of returning any goods. The address for returns is:
10 Sinaran Drive
#01-66 Square 2
3) Inspection and Refund
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Bud Cosmetics reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
Damaged or Wrong Items
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our customer service team as soon as possible by email at firstname.lastname@example.org. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.