BUD FAQs: Security & Privacy

security and privacy

is it safe to give you my email address?
why do you want my name, address, email address, telephone number etc?
is it safe to use my credit card on your web site?
do you use cookies on your web site?
will I be able to use your web site if I have disabled cookies in my browser?
what if I have forgotten my password?

is it safe to give you my email address?

in order to make a purchase through the BUD website you will be required to register. When you register, you will be required to provide information about yourself including your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfillment of your order. We will not send you any unsolicited materials unless you indicated that you wanted to receive more details about merchandise, offers and events etc. when you registered. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details.

why do you want my name, address, email address, telephone number etc?

BUD asks for these details so that we can enhance your experience of using our site, provide you with the goods and services you request from us, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and in-store events.

is it safe to use my credit card on your web site?

we use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Currently, BUD does NOT collect your credit card or debit card details. All credit card payments are made via PayPal. Transactional information includes your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

If you have given your consent prior to entering the details required for the ordering process, our web site will retain your BUD account details such as your name, address, email address and purchasing history.. Please see our privacy policy for further details.

do you use cookies on your web site?

the BUD online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.budcosmetics.com and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping basket and saves you having to enter the basic contact information that you provided us with on setting up your BUD account. Our cookies do NOT record nor remember your credit card details.

will I be able to use your site if I have disabled cookies in my browser?

you may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

what if I have forgotten my password?

when you created your customer account, you will have provided a password hint. Simply click on the forgotten your password link on the register or login page and your password hint will be displayed. If you still cannot remember your password, simply click on the link still can't remember your password link and an email containing your decrypted password will be sent to the email address you originally provided.