to help answer any queries or questions you may have about our online store and the services and features we offer, we have compiled a comprehensive list of our customers' most frequently asked questions. We hope you will find the answer you require here: what is BUD and what do you believe in? where can I try the products? Does BUD have a store in Singapore? shop online is it easy to shop online? can I alter the details in my Bud online account? which payment methods do you accept online? at what stage is my credit card charged? is it safe to use my credit card on your web site? can I still purchase an item that is out of stock? will I receive an order acknowledgement via email? can I order gift vouchers online? can I redeem gift vouchers online? products where can I purchase Bud products? why does it sometimes take so long to get more supplies of an item? do I have to use products from the same line for them to work effectively? how can I obtain product samples? how can I find out the ingredients of a product? are all the products you sell natural? are all the products you sell hypoallergenic? do you sell organic products? allergies can I use Bud products if I have sensitive skin? how do I carry out a patch test? what if I have an allergic reaction to a product? are Bud products suitable for use on children? can I use Bud products if I am pregnant? delivery & gift wrapping what are your delivery rates? where does Bud deliver to? do you deliver to international addresses? will I have to sign for my delivery? do you deliver to PO Boxes? can I send the goods I have ordered to multiple addresses? how can I check the status of my order? can I have my order gift wrapped? returns can I return my the goods I have ordered? how do I return my goods? what if I don't like a gift I have been sent? what if I want to cancel my order? how long will it take to receive my refund? security and privacy is it safe to give you my email address? why do you want my name, address, email address, telephone number etc? is it safe to use my credit card on your web site? do you use cookies on your web site? will I be able to use your web site if I have disabled cookies in my browser? can I have access to my personal information? what if I have forgotten my password? back to top >